Owner, Cashier and Technician Permissions

WayaDesk / Operations and recovery

Different staff roles need different capabilities. A cashier recording sales does not need the same access as an owner configuring integrations, and a technician diagnosing a router does not automatically need payment-export or licence controls.

Use the documented roles

LinkDesk provides owner, cashier and technician accounts with server-enforced permissions. The owner manages sensitive configuration, licensing, backups and staff administration. Cashier and technician tasks are narrower and should be tested against the team’s actual work.

Verify the boundary with separate accounts

Do not rely only on hidden buttons. Sign in as each role and confirm both permitted work and rejected actions. Staff-account edits invalidate existing sessions in the documented workflow, which supports changes when responsibility or employment changes.

• Give workers individual accounts instead of sharing the owner login.
• Match each person’s role to the tasks they are authorised to perform.
• Review access when responsibilities change or a technician leaves.

Keep customer information proportionate

Payment exports, subscriber credentials and complete backups can reveal sensitive business or customer data. Grant the role that provides the required task rather than the largest convenient permission set. Keep downloaded records in the agreed private business storage.

Include a handover process

Record who owns the installation and how legitimate administrator recovery is handled. Staff permissions help everyday accountability, but the business also needs a practical procedure for absence, equipment replacement and changes of responsibility.